Cancellation & Termination Policy
Review Indivieu LLC's cancellation and termination policy for trial and ongoing services.
1. Trial Services Cancellation
Clients who enter into a 30-Day Trial Services Agreement may cancel participation in the trial at any time. However: All trial payments become immediately due if: The trial is terminated early by the client Benchmarks are achieved Benchmarks are deemed achieved due to client delay, non-responsiveness, or breach No refunds are provided for early termination of trial services. All obligations relating to: Liquidated damages Security interest No-chargeback provisions remain fully enforceable. Early termination of a trial does not relieve the client of any financial or contractual obligations already triggered.
2. Ongoing Services Cancellation
For services provided under a recurring agreement, Statement of Work, or monthly engagement: Written notice of cancellation is required in accordance with the client's signed agreement All work performed and expenses incurred prior to the effective termination date remain billable Cancellation does not affect: Past-due invoices Collection rights Indemnification obligations Unless otherwise stated in writing, no prorated refunds are issued for partial service periods.
3. Non-Refundable Fees
The following fees are non-refundable under all circumstances: Creative services fees Platform configuration and integration fees Advertising management fees once work has commenced Ad spend paid directly to third-party advertising platforms is non-refundable and not controlled by Indivieu.
4. Suspension for Non-Payment
Indivieu reserves the right to: Suspend or pause services for any unpaid invoice Withhold deliverables Pause campaigns Revoke access to systems, dashboards, and assets Suspension does not waive the client's obligation to pay all outstanding balances.
5. Termination by Indivieu
Indivieu may terminate or suspend services immediately for: Chargebacks or ACH reversals Misuse of services Failure to provide required access Material breach of contract Unlawful, deceptive, or unethical activity Abuse, harassment, or threats toward Indivieu staff or vendors Upon termination: All outstanding balances become immediately due Any licenses granted to the client are revoked No refunds are issued Security interest and collection rights remain in effect until full payment is received
6. Effect of Cancellation on Data & Assets
Upon cancellation or termination: Client access to systems, dashboards, and tracking tools may be revoked Indivieu is not obligated to retain client data beyond contractual or legal retention requirements Transfer of assets, data, or accounts (if any) is governed strictly by the MSA and only occurs upon full payment of all outstanding balances
7. No Chargebacks
All cancellations must be handled in writing directly with Indivieu. Chargebacks, reversals, or payment disputes are strictly prohibited and constitute a material breach under the client's agreement.
8. Governing Law
This Cancellation & Termination Policy is governed by the laws of the State of Texas, without regard to conflict-of-law principles.
9. Contact Information
For all cancellation, suspension, or termination requests: Email: support@indivieu.com Phone: +1 (888) 454-3911 Address: 7 Upper Balcones Rd., Boerne, Texas 78006